Bloomly
Support
Answers to common questions. Still stuck? Email us and we'll help.
Your machine
Which machines work with Bloomly?
Bloomly brews on the xBloom Studio. You can use everything else (roasteries, beans, recipes) without a machine.
My machine doesn't show up or won't connect
- Turn on Bluetooth and allow it for Bloomly: Settings ▸ Bloomly ▸ Bluetooth.
- Make sure the Studio is switched on and close to your phone.
- If another app (such as the xBloom app) is connected to the machine, close it and try again.
- Still nothing? Turn the machine off and on, then tap Connect again in Machines.
The brew stopped with "The water tank is empty", but there's water in it
That message comes from the machine's own water sensor, and it stops the pour itself. It usually means one of these:
- The water is close to the MIN line. Top it up well above it.
- The tank isn't fully seated. Lift it out and press it firmly back in.
- There's air in the line. Run Recipes ▸ Rinse filter once to prime it.
How do I rinse the filter before brewing?
In Recipes, tap the water-drop button, then Start rinse. It pours hot water through an empty filter without grinding. Pour the water away before you brew.
Roasteries and recipes
I can't find a roastery
Type its name in Discover, then tap Search the web, or type its website address to add it directly. Bloomly can read stores on Shopify, Salla, Zid and WooCommerce; if a roastery uses another platform, it can't be added yet. Roasteries you add are suggested for the directory, so others find them too.
Why doesn't a bean have any recipes?
Bloomly only shows recipes a roastery has published itself, and never makes them up. If a roastery hasn't shared any for a bean, you'll see a note saying so. You can create your own recipe, or save one from an xBloom share link.
How do I save a recipe from the xBloom app?
In the xBloom app, share the recipe and copy the link. In Bloomly, go to Recipes, tap the link button, and paste it. Bloomly picks up a copied link automatically.
How do I create my own recipe?
In Recipes, tap the pencil button. Set the dose, grind and grinder speed, then each pour's volume, temperature, flow rate, pause, pattern and vibration. Turn the grinder off for pre-ground coffee.
The app
How do I change the language or appearance?
Go to Profile and choose Language or Appearance.
How do I report a problem?
Go to Profile ▸ Diagnostics ▸ Share logs and email them to us with a short note about what happened and when. The logs help us see what the app and your machine were doing. They don't contain personal information.
Do I need an account? How do I delete it?
No. An account is optional; it lets you have a profile for sharing recipes and following others. To sign in, go to Profile ▸ Sign in and use Apple, Google or your email (we send you a one-time code). To delete your account for good, go to Profile ▸ Delete account. Recipes and machines saved on your phone stay on it; deleting the app removes them. See the privacy policy for details.